USE CASES BY ROLES
Customer eXperience solutions do not apply only to the Customer Service department, but will allow also you to grow while strengthening other different roles within your company.
Customeer is the comprehensive customer-centric solution.
Customer experience it has become one of the main tools to achieve differentiation from the competition.
Customeer for Digital Departments
For companies that want to optimize their web and mobile experiences, Customeer offers the ability to enhance the web user experience with our all-in-one personalization solution.
You will be able to control all your personalization strategy from a single control panel, analyze the results and adapt the strategies to your needs in real time.
Customeer for Marketing and Sales Departments
At Customeer we are experts in technology based on omnichannel, artificial intelligence and Big Data that will provide marketers with the ability to offer a good customer experience, and thereby improve sales, reduce the abandonment rate and acquisition costs, and increase ROI.
Customeer for Growth Hackers
Growth Hacking is a methodology that brings together a set of marketing techniques aimed at substantially increasing the customer base in a fast and direct way using innovative, scalable, repeatable and measurable methods.
Customeer for B2B
Although it may seem obvious, the main difference between B2B and B2C is in the customers. In the case of B2B businesses, the client has a recurrence and an average expense much higher than that of the B2C client. If for all companies it is crucial to have knowledge of your client, in the case of B2B businesses it means the difference between life and death of the company.
Customeer for Human Resources
When a company decides to implement a new customer-focused strategy, it faces substantial changes in ways of working, behaviors, and mindsets.
As head of Human Resources, part of your job will be to integrate and educate employees in the new vision of the company and provide them with training in the tools and processes involved. And that can be achieved performing eNPS (employee NPS) surveys in your company).
Customeer for Product Managers
It is increasingly important to understand how users feel about a company's products and services, and in recent years, use of NPS has become widespread among product managers and their teams.
We insist, it is not so much about the number itself as about investigating the reasons behind the score and understanding what aspects of your product most influence the evaluation of your customers.
If you identify with any of these use cases, or if you have questions about how our Customer eXperience platform can help you, get in touch with us, we can help you.
USE CASES BY INDUSTRIES
Many companies from various INDUSTRIES already trust Customeer to convert the opinions of their employees and their customers into essential information for the business.