How it works?
In 5 simple steps, our platform will allow you to know everything you need to know and improve the experience of your customers.
1: Choose how you will survey your customers.
Deliver surveys via email and/or survey visitors directly on your website. Don’t worry, we prevent over surveying.


2: Customize survey
- Upload your logo and tailor key details within the email to perfectly fit your brand.
- Optimized for desktop, tablet, and mobile. Survey editor to fit your Brand’s look&feel.
- Customers respond directly in the email. No external links or complicated surveys.
3: Get feedback as it arrives in real time.
- Customers answer a single question survey that measures their willingness to recommend the brand’s products or services to a friend or colleague.
- They rate your product/service and provide feedback in their own words.
- View your real time feedback in an actionable dashboard as soon as your results start coming in.

4: Measure and manage.
Track everything: Get not only the NPS scores and how they evolve over time, but also the reasons behind those rates.
Manage Feedback: Use our In-APP management tools to address your customer feedback. Customized or automated replies, forward replies to the right team to address them...
5: Close the loop.
Time to Win. Did someone just score you a 9 or a 10? Increase sales by asking your promoters to share their comments on social media, or to write an app store review. Or, invite them to join a referral program.
- Referral Program: Encourage promoters to refer a friend and reward them when their friends become customers. Our referral program suite covers all aspects. It’s a great means to turn your best clients into your best sales reps.
- Reward adequately (discounts, rebates, gift cards, coupons, sweepstakes, etc)
(tarjetas regalos, suscripciones, descuentos, cupones, etc). - We enable multiple channels for customers to recommend effectively, including Email, Facebook, Linkedin, Google+, personal URLs.
- We will handle communications between promoters and their friends.
- Analyze campaign metrics in order to keep improving it.
- Reward adequately (discounts, rebates, gift cards, coupons, sweepstakes, etc)
- Reduce churn and revenues at risk: Detractors and even passives are ready to jump ship. We help you identify those detractors, the reasons behind their feelings and provide you with tools to help you gain their trust back.
Email Experience
Web survey
Automatically gather feedback directly on your website. Web surveys are great if you don’t have email addresses or want an additional and recurring way to reach your customers.
Survey customization
We’ve designed a survey experience your customers will simply love.
Analytics and optimization
Get all the relevant and actionable insights you need.
Follow up
Without leaving the platform: follow up with each client: forward feedback to the responsible personnel, direct responses to the customer, write internal notes...
Close the Loop
You have already identified your promoters, passives and detractors (NPS), or you know how easy or difficult your customer service seems to them (CES). In short, you already have their feedback. It is time to take action and close the loop, acting on the information collected and analyzed.