...A long time ago, in a galaxy far, far away...
companies used to compete primarily on product or price. Now, they NEED to compete on customer experience...Increasingly, customers expect from all players the same kind of immediacy, customization and convenience that they receive from leading practitioners such as Google and Amazon...
What is Customer eXperience?
Get to truly know your clients thanks to our metrics and insights and use that knowledge to continuously improve your business.
Easily disseminate and share knowledge about your customers throughout your company.
Design strategies to increase your sales, client retention and customers loyalty.
We provide you with the tools to automate a customized communication with your clients.
Quick and painless integration
Forget about complicated and time consuming onboarding!
Send email surveys with no need for coding. Just upload your database, configure survey and you are ready to go! Start collecting feedback in a matter of minutes.
And if you want to take it to the next level, use our APIs and webhooks to connect your systems of record for action and insight.
All the information you need
Connecting operational and customer data with revenues: get not only the NPS, CES and CSAT scores and how they evolve over time, but also the reasons behind those rates.
We bring together experience and operational data (X+O) and uncovering the impact of customer on your revenues.
Fully adapted to GDPR
Millions of users trust us with their data. We believe data protection is key and as such we strictly comply with the General Data Protection Regulation to respect your privacy and that of your clients.
We have a designated DPO, our infrastructures are within the European Union and we have top notch reinforced security systems.
of web users answer NPS, CES and CSAT surveys.
of customers trust recommendations from their family and friends (Nielsen).
of consumers trust online reviews (Nielsen).
of customers share their bad experiences in Social Media (Zendesk).
Companies that trust us
Success comes in all sizes. Some of our happy customers all over the world.
These are real testimonials from some of our current clients.
After each course or event, we use the NPS to learn about our customers' experience and invite promoters to recommend us on TripAdvisor. It is a fundamental help to reach new customers!
We are recovering users who no longer received our mailings and who we could not reach to transmit the improvements we have made. In addition, we are achieving a direct return on our actions since the users who respond are very oriented to make a purchase after leaving their opinion.
The Customeer platform allows us to compare the performance of our stores under the same KPI (The Net Promoter Score®) that is globally proven in retail.
Our Dream Team
Pictures are real, with Marvel's permission 🙂
Technology and Innovation at your service
These are some of our awards and honours