...A long time ago, in a galaxy far, far away...

companies used to compete primarily on product or price. Now, they NEED to compete on customer experience...Increasingly, customers expect from all players the same kind of immediacy, customization and convenience that they receive from leading practitioners such as Google and Amazon...

...Yes, but how does customer experience management translate into value and ROI?

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What is Customer eXperience?

Leading companies understand that they are in the customer experience business, and really understand that what they deliver to their customers is just as important as how it is delivered.

Customer Experience Management (CEM or simply CX) is the practice of designing and reacting to customer interactions to meet or exceed customer expectations and thus, increase customer satisfaction, loyalty and advocacy.

Success with customer experience management requires five essential elements:

Gather Data

Analyze Data

Closed-loop feedback management

Act on Data

Drive Change

Know your clients

Get to truly know your clients thanks to our metrics and insights and use that knowledge to continuously improve your business.

Transform your business

Easily disseminate and share knowledge about your customers throughout your company.

Boost your sales

Design strategies to increase your sales, client retention and customers loyalty.

Listen and Automate

We provide you with the tools to automate a customized communication with your clients.

Quick and painless integration

Forget about complicated and time consuming onboarding!

Send email surveys with no need for coding. Just upload your database, configure survey and you are ready to go! Start collecting feedback in a matter of minutes.

Show web surveys without painful integrations. Just configure survey and add a simple Javascript snippet. As simple as that. No need for coding.

And if you want to take it to the next level, use our APIs and webhooks to connect your systems of record for action and insight.

All the information you need

Connecting operational and customer data with revenues: get not only the NPS, CES and CSAT scores and how they evolve over time, but also the reasons behind those rates.

We bring together experience and operational data (X+O) and uncovering the impact of customer on your revenues.

Fully adapted to GDPR

Millions of users trust us with their data. We believe data protection is key and as such we strictly comply with the General Data Protection Regulation to respect your privacy and that of your clients.

We have a designated DPO, our infrastructures are within the European Union and we have top notch reinforced security systems.

of web users answer NPS, CES and CSAT surveys.

of customers trust recommendations from their family and friends (Nielsen).

of consumers trust online reviews (Nielsen).

of customers share their bad experiences in Social Media (Zendesk).

Companies that trust us

Success comes in all sizes. Some of our happy customers all over the world.

Client testimonials

These are real testimonials from some of our current clients.

After each course or event, we use the NPS to learn about our customers' experience and invite promoters to recommend us on TripAdvisor. It is a fundamental help to reach new customers!

Cristina Mudarra Fundadora TreetopsMadrid.com

We are recovering users who no longer received our mailings and who we could not reach to transmit the improvements we have made. In addition, we are achieving a direct return on our actions since the users who respond are very oriented to make a purchase after leaving their opinion.

Luis Alberto Cantos Fotoprix

The Customeer platform allows us to compare the performance of our stores under the same KPI (The Net Promoter Score®) that is globally proven in retail.

Alberto Cebrián E-commerce El Ganso.com